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Home :: Delivery Information

Delivery Information

Delivery to addresses within the UK

If the order (before shipping) is over £130.00, our website prices for shipping by Royal Mail Special Delivery. Delivery is guaranteed by 1pm on the business day after posting and the item is fully insured. (Please note that the cost of Special Delivery increases sharply for parcels weighing over 2kg, and our charge for sending such parcels by Special Delivery must be £21.00. For some items, in particular wine glasses and similar, it is difficult to estimate the exact weight of the parcel in advance. If the shipping charge is £21.00 but we are able to keep the parcel below 2kg, we shall refund £12.00 after shipping).

If the order (before shipping) is below £130.00, then if the parcel weighs less than 2kg, our website normally prices for shipping by Royal Mail First Class post. It will normally be delivered on the day after posting. However, some orders (mainly drinking glasses) will be sent by Second Class Signed For.

If the parcel weighs more than 2kg, our website prices for shipping by the Parcelforce 48 service. This is tracked and delivery will be 2 to 3 business days after posting.

Shipping for Baccarat jewellery will always be by Royal Mail Special Delivery.

If you require a different delivery method, please email or phone us.

Collection from Bath

If you wish to collect your order from us in Bath, please select the "Collection" delivery option. This will set the shipping charge to zero. We shall contact you to arrange the collection time. The collection point is 5 minutes walk from Bath railway station and has ample free parking.


Delivery to addresses outside the UK

For orders to be shipped outside the UK, small light parcels are charged at £3.00. For other parcels, we shall notify the shipping charge on receipt of the order (meanwhile the shipping charge will read zero) and confirm your agreement.


Notice of despatch

When we despatch the parcel, we shall confirm to you the posting method used and date of posting.